Do you have a question?
Please feel free to ask!

Our staff will always do their best to answer your questions. Customer service is a top priority and we are always working to improve our site.

Email Questions to: info@acepyro.com

Office Hours
Monday - Friday, 9 am - 5 pm EST

Phone: (877) 223-3552
Fax: (734) 428-0901

Mailing Address:
ACE Pyro, LLC
PO Box 2
Manchester, MI 48158

FAQs


The following is a list of frequently asked questions.
Click on the question to jump to the answer below.

Fireworks Displays

How much does an average show cost?
How long is the average show?
How far in advanced should we start planning for a show?
What do you need to know about the shooting location?
Will there be an inspection of the launch site?
What about permits?
What kind of insurance is needed?

Ordering Wholesale Fireworks Online

How do I create a New Account?
How do I place my order online?
How do I find a specific firework/effect/product?
Can I call or fax in my order?
Can I save my order and modify it later?
Why do I need an ATF License?
How do I know for sure that my order was placed?
How do I make a change on my order after it has be placed?
How do I check the status of my order?
When will items en route be available?
Why can't I see the arrival date when I mouse over the en route truck?
When/where can I pick-up my order?
Do you deliver?
Can you ship my order?
Can you ship internationally?
How do I pay for my order?
Why is it that the quantity on my order does not match what I entered?
Why didn't I get everything I ordered?
What do I do if I forgot my Username?
What do I do if I forgot my Password?

Answers - Fireworks Displays



How much does an average show cost?
Because every show has different specifications, we do not put a price on "an average show". We customize every show to fit each venues individual needs. Small shows can start at $5,000 and larger shows could exceed $30,000. The deciding factors in determining the cost of your show will be the size, quality and type of shells being used. As well as, the length of the show, electronic or hand firing, music and/or choreography.

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How long is the average show?
15-20 minutes is the typical length of an average show. The key factors involved in the show length are your budget, or more specifically, how many firework shells/effects you are purchasing and the amount of time in between each. We will always recommend a shorter show duration time that has a steady firing of shells and effects over trying to extend the time by dragging out the show with lots of "black space" in between. We believe that the overall WOW factor of an expertly designed display is more important than how long it lasts.

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How far in advanced should we start planning for a show?
The more time that we have the better your display will be. Some of our largest displays have given us up to two years of planning time: which allowed us to custom order and custom build fireworks to make a display that is incredibly unique and unforgettably spectacular. However, we have been able to provide displays with as little as 10 days notice, however, this can only happen if the authorities that issue permits are willing to issue permits with a lot less than the desired amount of notice. Typically completing the contract 3 or more months before the display date is desirable.

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What do you need to know about the shooting location?
Fireworks can be safely fired from many locations, such as open fields, building tops, parking lots, bodies of water, etc. Although some locations are better than others, all locations need an area that can be secured to shoot the fireworks from, as well as an area for the audience. The basic rules include a minimum distance from the fireworks to the spectators, with smaller fireworks requiring less distance, and larger fireworks requiring more distance. Please contact us so that we can have one of our certified operators help you to select and evaluate your site.

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Will there be an inspection of the launch site?
Yes. In order to plan a safe display best suited to your location, ACE Pyro will visit your site before the show to view the lay of the land and measure distances between the show set-up area and the crowd line.

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What about permits?
ACE Pyro will take care of getting all the permits needed for your show.

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What kind of insurance is needed?
ACE Pyro has liability insurance that covers both the company and the sponsor as an additionally named insured.

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Answers - Ordering Wholesale Fireworks Online



How do I create a New Account?
To create an account, click on the "Create an Account" link (located at the top right of the page). Fill out the form, then click the "Create My Account" button at the bottom of the page. You now have an account and may place your order online. Please retain your Username and Password for future logins.

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How do I place my order online?
Once you have created an account and/or have logged into your account, click the "Wholesale Orders" or "Firing Systems" tab at the top of the page. Browse through our selection of fireworks, equipment and supplies. Enter the quantity you would like in the box next to the item description, you may enter quantities for multiple items at a time. Then click the "Add to Order" button.

If you start to order items before you login, you will need to login or create an account before you can proceed to checkout.

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How do I find a specific firework/effect/product?
Once you are in the fireworks ordering section of the site, it's easy to use the Search box, located at the top of the page, to find a specific firework/effect/product. Use the drop down menus in the search box to define what you want to search for and then click "Search". If for some reason the Search is not working as expected, refresh the page and try again.

NOTE: Our search feature is not a global search, it will only search within each fireworks category.

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Can I call or fax in my order?
We prefer that you place your order online. If you are having a problem with the web site, please call us at (877) 223-3552 for assistance. We will be happy to help you complete your order.

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Can I save my order and modify it later?
Yes. Once you login and start to create an order, our system will automatically retain your order. The order in progress will be displayed the next time you login. You may continue to modify the order as many times as you like before you check-out. NOTE: You may only work on one order# at a time. For multiple orders, you must complete the check-out process before you can start the next order.

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Why do I need an ATF License?
The Bureau of Alcohol, Tobacco, Firearms and Explosives regulates via licensing the sale, possession, and transportation of firearms, ammunition, and explosives in interstate commerce. Class B fireworks, are rated as 1.3G explosives. Therefore you are required to have a ATF license if you want to purchase them. By law we are required to have a valid copy of this ATF license, with an original ink signature (we prefer blue ink) on file, before we can transfer ownership of the fireworks. For more information visit www.atf.gov. For applications please contact the National Licensing Center by Email - NLClicenseapplication@atf.gov, or call (304) 616-4400.

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How do I know for sure that my order was placed?
There are several ways to verify that your order was sucessfully submited.
After you have placed your order...
  • 1.) The website should go to step 4 "Confirmation and Order Summary" of the checkout process.
  • 2.) The order is now listed in your "Order History."
         You may review your orders anytime you are logged in on your My Account page under Order History.
  • 3.) You received a confirmation email.
         As long as you have entered a valid email address for your account, a copy of your order is automatically emailed to you.
If you did not go to step 4 during checkout and cannot find the order in your order history...
  • You may not have clicked the "Place Order" button in step 3 "Final Review & Place Order" of the checkout process. If this is the case, you will still see a cart with your current order# displayed at the top right hand corner of the site. Simply click the link for your current order and re-checkout. In step 3, be sure to scroll to the end of the page and click the "Place Order" button.
If your order is in your order history, but you did not receive a confirmation email, please check your email address on your My Account page to be sure it is correct.

You may also call our office at (877) 223-3552 for assistance.

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How do I make a change on my order after it has been placed?
Once an order is placed it can only be modified by an employee.
If you want to add to your order you can start another order and then contact us to have the orders combined into a single order.
If you wish to remove an item from your order, just contact us to make the change.

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How do I check the status of my order?
The best method of checking on your order is to email us at info@acepyro.com. Or if you prefer you may call our office at (877) 223-3552.

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When will items en route be available?
Items with this  icon are en route to our warehouse.
This means they can be pre-ordered, but are not available for immediate delivery or pick-up. To see the estimated date of arrival, mouse over the truck next to the item you are interested in.

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Why can't I see the arrival date when I mouse over the en route truck?
In order for this feature to work properly, you must enable Javascript in your browser.

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When/where can I pick-up my order?
Please call our office at (877) 223-3552 to schedule your pick-up time and location.

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Do you deliver?
Yes, please read our delivery terms on our policies page.

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Can you ship my order?
We use UPS, USPS or FedEx ground service to ship most supplies, equipment and consumer fireworks orders. For large orders we will paletize it and send via freight. Please let us know if you have a shipping dock or the ability to receive freight shipments as there may be additional charges for residential delivery on freight orders. If you would like these items shipped, please select this option during the checkout process and a staff member will contact you either by email or phone to inform you of the additional shipping charges. For shipping information on proffessional 1.3G fireworks see our delivery terms on our policies page. Please call our office at (877) 223-3552 if you would like more information.

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Can you ship internationally?
We use UPS or USPS international services to ship most supply and equipment orders. If you have an account with a different carrier, we will prepare your order and send you the required information for booking your shipment. Please place your order online (no payment is required at time of ordering), before asking how much shipping will be. Shipping charges vary greatly. We require a complete delivery address before we can estimate shipping charges. Charges are base on the size/weight and number of the packages.
A $25 international processing fee will be added to your order.
We cannot ship any fireworks or hazardous goods internationally.
Please contact us if you would like more information.

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How do I pay for my order?
Once you have completed your order, click the "Proceed to Checkout" button. In step 2 of the checkout process you will select the method of payment you want to use. ACE Pyro accepts cash, check, Visa, Master Card or PayPal payments. For cash or check payment your total automatically reflects a 3% discount. For Visa, Master Card or PayPal the 3% discount will be removed. The specific instructions for processing your payment will be shown at step 4 of the checkout process and will be included in your confirmation e-mail. If your order requires shipping, additional charges will apply and a staff member will contact you by email or phone to inform you of the total due. Currently we recommend that cash is paid in person, checks can be mailed or received in person, credit card payments are processed over the phone at (877) 223-3552 from Monday - Friday, 9 am - 5 pm EST, M-F or at the point of sale (in person) and PayPal is processed online at www.paypal.com.

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Why is it that the quantity on my order does not match what I entered?
Our inventory software will not allow you to order a quantity of anything that exceeds our current inventory. Please review your order carefully to see if the quantities you entered match the quantities actually being ordered before you click the "Proceed to Checkout" button. If you enter a quantity more than that of what we have in stock, when you apply the changes to the order, a warning message will be given during the time your order is being recalculated. The quantity shown on your order will be equal to what is available.

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Why didn't I get everything I ordered?
To qualify for our no substitutions guarantee, you must pre-pay at least 50% of the total amount due. This is a non-refundable deposit. Once this deposit is received, we will remove the items on your order from our sellable inventory. There have been times when items are available at the time you place your order, but before we receive the deposit, someone else orders the same thing and pays first. When this happens... he who pays first gets it.

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What do I do if I forgot my Username?
Use this link to recover your username.
Please do NOT create multiple accounts. If you are having trouble recovering your username with the link above, please call toll-free (877)223-3552 for assistance.

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What do I do if I forgot my Password?
Use this link to reset your password.
Please do NOT create multiple accounts. If you are having trouble resetting your password with the link above, please call toll-free (877)223-3552 for assistance.