FAQs


The following is a list of frequently asked questions.

Fireworks Displays

How much does an average show cost?

How long is the average show?

How far in advanced should we start planning for a show?

What do you need to know about the shooting location?

Will there be an inspection of the launch site?

What about permits?

What kind of insurance is needed?

Ordering Wholesale Fireworks Online

How do I create a New Account?

How do I place my order online?

How do I find a specific firework/effect/product?

Can I call or fax in my order?

Can I save my order and modify it later?

Why do I need an ATF License?

How do I know for sure that my order was placed?

How do I make a change on my order after it has been placed?

How do I check the status of my order?

When will en route ( ) items be available?

Why can't I see the arrival date when I mouse over the en route truck?

When/where can I pick-up my order?

Do you deliver?

Can you ship my order?

Can you ship internationally?

How do I pay for my order?

Why is it that the quantity on my order does not match what I entered?

Why didn't I get everything I ordered?

What do I do if I forgot my Username?

What do I do if I forgot my Password?

Do you have a question?
Please feel free to ask!

Our staff will always do their best to answer your questions. Customer service is a top priority and we are always working to improve our site.

Email Questions to: info@acepyro.com

Office Hours
Monday - Friday, 9 am - 5 pm EST

Phone: (877) 223-3552
Fax: (734) 428-0901

Mailing Address:
ACE Pyro, LLC
PO Box 2
Manchester, MI 48158